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Shipping Policy
At StepMotech, we offer transparent, efficient, and duty-inclusive shipping solutions for global consumers.
Below is a complete breakdown of our shipping terms, timelines, coverage, and customs duty handling.
Order Processing Time
- All orders are processed within 1–2 business days
- Orders placed on weekends or public holidays are handled the next working day
- You will receive a confirmation email once your order is processed
Delivery Timeframes by Method
| Shipping Method | Estimated Delivery | Duties Included | Tracking |
| DDP Sea + Truck | 15–30 business days |  Yes |
Yes |
| DDP Air Direct | 7–12 business days | Yes |
Yes |
| Express Economy | 5–8 business days | Yes |
Yes |
| Express Priority | 3–5 business days | Yes |
Yes |
| Standard Courier | 5–10 business days (varies) |  No |
Yes |
Supported Regions & Countries
- We currently ship to the following global regions:
- North America
- United States & Canada
- Europe
- Germany, France, Italy, Netherlands, Poland, and more
- Latin America
- Mexico, Brazil, Colombia, Argentina, and others
- East & Southeast Asia
- Japan, South Korea, Singapore, Thailand, Indonesia, Philippines, Vietnam, Malaysia
- Middle East & North Africa
- UAE, Saudi Arabia, Israel, Turkey, Egypt, Morocco
- Oceania
- Australia & New Zealand
- Sub-Saharan Africa
- South Africa, Nigeria, Kenya, Ghana
If your region isn’t listed, please contact us for custom logistics support.
Customs Duties & Taxes
- Orders over $299 ship via DDP (Delivered Duty Paid) — no extra customs or VAT charges
- DDP Air Direct & Express Economy services also include full customs clearance
- Standard Courier may require you to pay duties and VAT upon delivery
- We provide itemized invoices and HS code documentation
Shipping Fees & Free Shipping
- Free shipping on orders over $299 Below that, rates are calculated based on:
- Destination country
- Package weight and dimensions
- Selected delivery method
Tracking, Address Changes & Support
- A tracking number is sent to your email once your package ships
- Address updates must be made before dispatch — contact us ASAP
- For delivery issues, our support team will help you resolve it promptly
Quick Summary
- Processing: within 48 hours (business days)
- Delivery: 3–30 business days
- Coverage: Global (7 major regions)
- Free Shipping: Yes, over $299 (duties included)
- Duties: Fully covered with DDP options
Shipping made simple — no hidden fees, no customs hassle, just fast, reliable delivery from StepMotech.