At StepMotech, we aim to make international shipping straightforward by offering multiple logistics solutions — each with clearly defined responsibilities regarding customs clearance and duties. Below is a breakdown of how different shipping options handle import taxes and related procedures.

For qualifying orders above $299, we offer an all-inclusive shipping solution:

• Customs Duties & Import Taxes Fully Covered

• No Additional Fees at Destination

• Final-Mile Delivery via DDP (Delivered Duty Paid)

This option uses ocean freight + truck delivery (DDP) and is ideal for customers seeking cost-effective, risk-free import handling.

Our DDP Air Direct and Express Economy services provide faster transit times while still covering customs clearance and duties upfront. You only pay for shipping — no additional customs fees will be charged upon arrival.

These options are suitable for customers who require quicker delivery without the hassle of managing import paperwork or taxes.

For some shipping methods, such as Standard Express or Courier Delivery, the customer is responsible for:

• Paying import duties and VAT based on local regulations

• Handling customs clearance through their local logistics provider

These options are typically used for urgent shipments or locations where DDP is not supported.

If you have specific compliance requirements, such as EORI numbers, import licenses, or need support for business VAT reclaim, our logistics team can assist you with documentation and forwarder coordination.

We also support:

• HS code declarations

• Commercial invoices with itemized values

• Coordination with third-party freight forwarders (if preferred)

• Always review your country’s import regulations before selecting a shipping option

• For large orders or destinations with complex clearance rules, we recommend using DDP services to avoid delays and unexpected costs

• Contact your StepMotech sales manager if you require help choosing the right option for your region

Our logistics and sales teams are experienced in handling cross-border B2B shipments. If you're unsure which service is right for your project or want to confirm clearance arrangements, just reach out — we’re here to help ensure smooth, compliant delivery.